Gambling should be an enjoyable form of entertainment — never a source of stress, financial hardship, or distress. boll88 is committed to providing every player in Bangladesh with the tools, information, and support they need to stay in control of their play at all times.
At boll88, responsible gaming is not a box-ticking exercise — it is a core part of how we operate. We believe that a safe, fair, and transparent platform builds lasting trust with our players across Dhaka, Chittagong, Sylhet, and every corner of Bangladesh. That is why we have invested in a suite of practical player-protection tools and why our support team is on hand around the clock to assist anyone who feels their gambling habits may be getting out of hand.
Gambling, whether it is betting on a Bangladesh Tigers match during the BPL season, spinning the reels on a slot game, or joining a live casino table, carries inherent financial risk. boll88 wants every player to approach that risk with clear eyes, a firm budget, and complete control. The features described on this page are available to all registered players at no cost and can be activated instantly through your account settings or by contacting our support team.
boll88 applies a strict 18+ age verification policy to every account. Before any real-money activity is permitted, players must complete our Know Your Customer (KYC) process, which includes submission of a government-issued photo ID. We use independent verification tools to confirm every player's age and identity, and any account found to belong to an individual under 18 years of age will be immediately closed and all associated funds returned or voided in accordance with our Terms & Conditions.
We also strongly encourage players to make use of parental control software if there is any risk that minors in their household could access a device used to play on boll88. Tools such as Net Nanny, Qustodio, and similar applications can help prevent underage access at the device level, adding an important additional layer of protection beyond our own platform controls.
boll88 provides six practical responsible gaming tools that every registered player can activate instantly, free of charge, at any time.
Set a daily, weekly, or monthly cap on how much you can deposit into your boll88 account. Once a limit is in place, it takes effect immediately. Requests to increase a limit are subject to a 7-day cooling-off period before they become active, giving you time to reconsider.
Define how long you want each gaming session to last. When your chosen time is reached, boll88 will display a clear on-screen alert. You can choose to be automatically logged out at the end of each session to prevent unintentional over-play.
Place a ceiling on the total amount you are willing to lose within a defined time period — daily, weekly, or monthly. Once your loss limit is reached, your account will be temporarily restricted from placing further wagers until the period resets.
Need a short break? Activate a time-out period of 24 hours, 48 hours, one week, or up to 30 days. During a time-out your account is suspended and you will not be able to log in, place bets, or make deposits. The time-out cannot be reversed early once applied.
For players who need a longer break, boll88 offers self-exclusion periods of 6 months, 1 year, 2 years, or permanent closure. During self-exclusion, your account is fully deactivated, all marketing communications cease, and reactivation requires formal review by our team.
Enable pop-up reminders at regular intervals — every 30, 60, or 90 minutes — that display how long you have been playing and how much you have wagered in the current session. These prompts encourage mindful play and help you stay aware of time spent on the platform.
The table below summarises each tool, how to activate it, how quickly it takes effect, and whether it can be reversed early.
| Tool | Options Available | Activation | Takes Effect | Early Reversal | Status |
|---|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly — custom ৳ amount | Account Settings or support team | Immediately (decrease) / 7 days (increase) | Not permitted for decreases | Available |
| Loss Limit | Daily / Weekly / Monthly — custom ৳ amount | Account Settings or support team | Immediately (decrease) / 7 days (increase) | Not permitted for decreases | Available |
| Session Time Limit | 30 min / 1 hr / 2 hr / 4 hr / Custom | Account Settings | Immediately | Yes — player may extend within session | Available |
| Reality Check | Every 30 / 60 / 90 minutes | Account Settings | Immediately | Yes — can be disabled at any time | Available |
| Time-Out | 24 hrs / 48 hrs / 7 days / 30 days | Account Settings or support team | Immediately | No — cannot be reversed early | Available |
| Self-Exclusion | 6 months / 1 year / 2 years / Permanent | Support team only — email [email protected] | Within 24 hours of request | No — formal review required for reinstatement | Available |
Problem gambling can develop gradually and is not always easy to recognise in yourself. Being aware of the warning signs is the first step towards getting help.
Continuing to gamble in an attempt to win back money that has already been lost, often increasing bet sizes in the hope of a quick recovery.
Regularly spending more money on gambling than you have set aside for it, including borrowing money, using savings, or delaying bill payments to fund play.
Finding it hard to walk away from a session even when you intended to stop, or feeling a compulsion to keep playing despite negative consequences.
Missing work, study, or family commitments because of time spent gambling, or prioritising gambling over important personal and professional obligations.
Hiding gambling activity from family members, friends, or colleagues, feeling shame about the amount of time or money being spent, or lying about gambling habits.
Using gambling as a way to escape stress, anxiety, depression, or personal problems, rather than as a leisure activity — or feeling irritable and restless when not gambling.
Activating self-exclusion on boll88 is straightforward. Follow these steps to take a break and protect your wellbeing.
Access your account via the boll88 Login page. If you are already experiencing a crisis and cannot wait, skip to Step 3 and contact support directly.
Go to your Account Settings dashboard and select the "Responsible Gaming" tab. Here you will find all available player protection tools including time-out and self-exclusion options.
Choose the self-exclusion period that suits your needs: 6 months, 1 year, 2 years, or permanent closure. If you are unsure, our support team can help you decide at [email protected].
Confirm the self-exclusion by verifying your identity. boll88 will process your request within 24 hours. All marketing communications will cease immediately upon confirmation.
You will receive an email confirming that your self-exclusion is active. Your account will be deactivated and you will not be able to log in or make deposits for the duration of your chosen period.
If you are in a gambling crisis right now and need immediate support, do not wait. Our responsible gaming team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. We respond to self-exclusion requests within 24 hours and to urgent responsible gaming queries within 2 hours.
Whether you need to activate a tool, speak to someone about a gambling concern, or simply have a question, boll88 support is always available.
Send a detailed message to our responsible gaming team at any time. We aim to respond to all responsible gaming emails within 2 hours.
[email protected]Access live chat support directly from any page on the boll88 platform. Our agents are trained in responsible gaming protocols and can activate limits on your behalf.
Available 24/7Deposit limits, session time limits, loss limits, and reality checks can all be set directly from the Responsible Gaming tab in your account settings dashboard.
Self-service, instant activationOur FAQ page contains detailed answers to common questions about responsible gaming tools, self-exclusion procedures, and how to manage your boll88 account safely.
Visit the FAQWhen you play within your limits, gambling is great entertainment. Explore our games knowing that boll88 has the tools to keep you in control. 18+ only — play responsibly.