boll88 Privacy
Policy

1 Introduction

This Privacy Policy ("Policy") is published by boll88 ("boll88", "we", "us", "our") and applies to all individuals who access, register on, or use the boll88 online casino and sports betting platform at boll88.net and any associated mobile-optimised versions of the site (collectively, the "Platform").

The purpose of this Policy is to provide you with a clear, honest, and complete account of how boll88 collects, uses, stores, shares, and protects your personal data. It also outlines the rights you hold in relation to your data and explains how you can exercise those rights.

By registering on the boll88 Platform, completing the KYC verification process, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming guidelines, both of which form part of the contractual agreement between you and boll88.

boll88 is committed to maintaining the trust you place in us when you share your personal information. Every data practice described in this Policy reflects that commitment. We will only ever collect, use, and retain data to the extent that it is necessary and proportionate to the purposes described below .

2 Data We Collect

boll88 collects personal data in several categories depending on the nature of your interaction with the Platform. The table below summarises the categories of personal data we may hold about you.

We do not collect any special category data (such as racial or ethnic origin, religious beliefs, health information, or biometric data for identification purposes) beyond what is strictly required for age and identity verification in the KYC process.

3 How We Collect Your Data

3.1 Data You Provide Directly

The majority of personal data we hold is provided directly by you during registration, account verification, payment transactions, and communications with our support team. This includes the information you enter into registration forms, the documents you upload for KYC purposes, and any details you share when contacting us via email or live support.

3.2 Automated Data Collection

When you access or use the boll88 Platform, we automatically collect certain technical and usage data through cookies, server logs, and similar tracking technologies. This data is collected to ensure the Platform functions correctly, to protect against fraud and unauthorised access, and to improve the user experience over time. See Section 9 for full details on our use of cookies and tracking technologies.

3.3 Data from Third Parties

In some circumstances, boll88 may receive personal data about you from third-party sources. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa / Mastercard) who confirm the status or outcome of a transaction
• Identity verification service providers who assist with KYC document validation
• Fraud prevention databases that flag known patterns of fraudulent account behaviour
• Analytics providers who supply aggregated and anonymised traffic and behaviour data

Where data is received from third parties, boll88 takes steps to verify that those third parties have the legal right to share that data with us and that appropriate data protection agreements are in place.

4 How We Use Your Data

boll88 uses your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your profile, and enable you to access all Platform features.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank/card channels, and to maintain accurate financial records in ৳.
• KYC and fraud prevention: To verify your age (18+ requirement), confirm your identity, detect and prevent fraudulent activity, money laundering, and multi-accounting.
• Platform operation and improvement: To deliver, maintain, and improve the games, betting markets, and other features available on the Platform.
• Customer support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Legal compliance: To meet our obligations under applicable laws, including record-keeping requirements and cooperation with lawful regulatory or law enforcement requests.
• Responsible gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion requests, and apply account-level limits as requested by the player.
• Marketing and promotions: To send you promotional offers, bonus notifications, and seasonal campaigns (e.g., Eid offers, BPL cricket promotions) — but only where you have opted in to receive such communications. You may opt out at any time through your Account Settings.
• Security: To protect the integrity of the Platform, detect unauthorised access attempts, and enforce our Terms & Conditions.

5 Legal Basis for Processing

boll88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the contract between you and boll88 — including account registration, payment processing, and providing access to Platform services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, age verification requirements, and record-keeping mandates.
• Legitimate interests: Processing carried out for purposes that are in the legitimate interests of boll88 or our players, provided those interests are not overridden by your data protection rights. This includes fraud detection, platform security, and service improvement.
• Consent: Where we rely on your consent as the legal basis for processing — most notably for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing and Disclosure

boll88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers

We share data with trusted third-party service providers who assist in operating the Platform. These include payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa / Mastercard), KYC and identity verification providers, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe), cloud hosting providers, and customer support platform vendors. All service providers are bound by contractual data protection obligations and are prohibited from using your data for any purpose other than delivering the services they provide to boll88.

6.2 Legal and Regulatory Disclosure

boll88 may disclose your personal data to government bodies, law enforcement agencies, or regulatory authorities where we are required to do so by applicable law, court order, or lawful regulatory request. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and, where permitted by law, will notify you of any such disclosure.

6.3 Business Transfers

In the event that boll88 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify affected players of any such transfer and ensure that appropriate data protection safeguards are maintained throughout.

7 Data Retention

boll88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status on the Platform.
• KYC and identity documents: Retained for a minimum of five years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction.
• Support communications: Retained for up to three years from the date of the last communication in a support thread, unless the matter involves an ongoing dispute or legal claim.
• Technical and usage logs: Retained for up to 12 months from collection, unless required for an active fraud investigation or legal proceeding.
• Marketing consent records: Retained for as long as your marketing opt-in remains active, plus three years following any withdrawal of consent.

When data is no longer required, boll88 will delete it securely or anonymise it so that it can no longer be linked to any individual player.

8 Security Measures

boll88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the boll88 Platform
• Encrypted storage of sensitive personal data, including identity documents and payment information, on secured servers
• Access controls limiting internal access to personal data to only those employees and contractors whose roles require it
• Regular security audits and penetration testing conducted by independent third-party security specialists
• Two-factor authentication (2FA) available to players as an additional layer of account security
• Fraud detection systems that monitor account and payment activity in real time to identify and respond to suspicious behaviour

While boll88 takes every reasonable precaution to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, boll88 will notify affected players without undue delay and take all necessary remedial steps.

9 Cookies & Tracking Technologies

The boll88 Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to analyse how users interact with the site so that we can continuously improve the experience.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to operate. These cookies enable core functions such as session management, login state persistence, and security checks. They cannot be disabled.
• Functional cookies: Remember your preferences (such as language and display settings) to personalise your experience across sessions.
• Analytical cookies: Collect anonymised data about how visitors use the Platform — pages visited, time spent, navigation paths — to help us identify areas for improvement.
• Marketing cookies: Used to deliver promotional content that is relevant to your interests, based on your browsing and gameplay behaviour. These are only active if you have consented to marketing communications.

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse non-essential cookies, delete existing cookies, or receive a notification before a cookie is placed. Please note that disabling certain cookies may affect the functionality of parts of the boll88 Platform, including your ability to stay logged in across sessions.

10 Your Data Rights

As a boll88 player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving a valid request.